Franchise Brands plc Annual Report and Accounts 2018 18 Our vision is for Metro Rod to be the most respected company in the commercial drainage market. We will achieve this by always providing our customers with a safe, honest and professional service day and night. Leading provider Metro Rod is a leading provider of drain clearance and maintenance solutions to the commercial market. Our full range of services are provided on a 24/7/365 basis by 40 franchisees from regional depots across the UK. We have 370 engineers who are highly skilled and trained to the highest industry standards. They use the latest equipment and technology to deliver permanent drainage solutions to our customers. We serve national business customers across multiple sectors including facilities management, retail, water utilities, social housing, hospitality and insurance, as well as local businesses and other customers in the private and public sectors. We are trusted by national brand names such as AXA, Mitie, Bupa Healthcare and the National Trust. We work to exacting service level agreements day and night and 20% of our work is completed outside of normal working hours. Number of drainage engineers 370 Increase in franchisees’ local sales 14% System sales £37.4m BRAND REVIEWS