Franchise Brands plc Annual Report and Accounts 2018 13 Financial Statements Strategic Report Governance ChipsAway: Like it never happened At ChipsAway, we recognise our customers want convenient, high- quality and cost-effective repairs. Our local specialists provide a free, no obligation repair estimate upon inspecting the damage. We always tailor our service around times and locations which suit our customers. Our mobile specialists can complete repairs at our customer’s home or office. By performing small and localised repairs we can provide high-quality repairs at the fraction of the cost and time of a garage or body shop, and we always pride ourselves in being honest, respectful and easy to deal with. Ovenclean: As good as new Many of our customers say that their oven looks “as good as new” after a visit from Ovenclean. Our no added caustic system ensures a safe and hygienic environment and ovens can be used immediately after we have cleaned them. Our specialists take great pride in being personable, clean and tidy, as well as efficient. At an average price of £65, an Ovenclean also represents great value for money. Many of our customers request a regular Ovenclean and we diarise these ahead of time for additional convenience. "Our networks of exceptional franchisees take enormous pride in delivering an outstanding overall customer service. It is our responsibility to provide all the support and development they need." Tim Harris Managing Director, ChipsAway and Ovenclean Market-leading established brands: 102years combined trading history All of our B2C brands have five star ratings on Trustpilot and customers are quick to recommend us. All our brands have a strong web presence. Customers are easily able to find our websites and request estimates or get in touch. Barking Mad: Happy Dog, Happy Holiday, Happy You Barking Mad gives customers complete peace of mind when they are away by delivering a professional, tailor-made service. Our franchisees meet customers and their dogs in person to establish all their needs, so they can deliver completely bespoke pet care. Dogs are lovingly looked after in our carefully chosen host family homes. For additional convenience, all dogs are collected and delivered at the beginning and end of the dog holiday. Regular updates are provided to customers while they are away for a truly worry-free experience. ChipsAway 9.5/10 Ovenclean 9.8/10 Barking Mad 9.9/10