16 Franchise Brands plc Annual Report and Accounts 2018 MEET THE METRO ROD MANAGING DIRECTOR The key to achieving Vision 2023 is to have everyone in the business, from engineers to contact centre staff, focused on delivering exceptional customer service. “I am delighted that 20 franchisees enjoyed double digit sales growth in 2018 and 14 franchisees now have sales in excess of £1m.” Peter Molloy Managing Director Metro Rod